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Frequently Asked Questions

Frequently Asked Questions (FAQ)

Welcome to the Tech-Blum Frequently Asked Questions page. Here you’ll find detailed answers to the most common questions about our products, orders, shipping, payments, returns, and customer support. Our goal is to provide clear and transparent information so you can shop with confidence.

1. What is Tech-Blum?

Tech-Blum is a UK-based online technology store offering a wide range of innovative and reliable tech products. We focus on quality, fair pricing, secure payments, and excellent customer service.

2. Is Tech-Blum a legitimate UK business?

Yes. Tech-Blum is owned and operated by AHE BUYS LTD, a company legally registered in the United Kingdom.

Company Details:

  • Registration Number: 16941579

  • Registered Address: 17 King Edwards Road, RUISLIP, London, HA4 7AE, United Kingdom

3. Where do you ship to?

We currently ship only within the United Kingdom. All orders are delivered using trusted UK courier services.

4. Do you offer free shipping?

Yes. We offer FREE shipping on all orders within the UK. There are no hidden shipping or handling fees.

5. How long does shipping take?

Our delivery timeline is as follows:

  • Handling time: 1–3 business days

  • Shipping time: 4–8 business days

  • Estimated total delivery time: 5–11 business days, depending on your city and location

Delivery times are estimates and may vary due to external factors.

6. Where are orders shipped from?

Orders are shipped from our UK warehouse:

Warehouse Address (Shipping & Returns):
60 Hayes Wood Ave,
Bromley BR2 7BJ,
United Kingdom

7. Will I receive tracking information?

Yes. Once your order has been dispatched, you will receive a shipping confirmation email. Tracking details will be provided where available. Please allow up to 24–48 hours for tracking updates to appear.

8. What payment methods do you accept?

We accept secure and trusted payment methods, including major credit and debit cards. All available payment options are shown at checkout.

Payments are processed through encrypted and secure payment gateways.

9. Is my payment information secure?

Absolutely. Tech-Blum does not store payment card details. All transactions are encrypted and processed in compliance with industry security standards.

10. Can I cancel my order?

Yes. Orders can be cancelled before they are shipped by contacting our customer support team as soon as possible.

If the order has already been dispatched, it will be treated as a return once delivered.

11. What is your return policy?

We offer a 30-day, no-cost return policy. If you are not satisfied with your purchase, you may return it within 30 days of delivery for a full refund.

12. Do I have to pay for return shipping?

No. Returns are completely free. We do not charge return shipping fees or restocking fees.

13. How long does it take to receive a refund?

Once your returned item is received and inspected:

  • Refunds are processed within 3–7 business days

  • Refunds are issued to the original payment method used at checkout

Your bank may take additional time to reflect the refund.

14. What if my item arrives damaged or defective?

If your item arrives damaged, defective, or incorrect, please contact us immediately at info@tech-blum.com with your order number and photos. We will arrange a replacement or full refund at no additional cost.

15. What if my order is delayed or lost?

If your order has not arrived within the estimated delivery timeframe, please contact our support team. We will investigate and provide a suitable solution.

16. How can I contact customer support?

You can reach our customer support team using the details below:

Customer Service Hours (GMT):

  • Monday to Friday: 09:00 – 17:00

  • Saturday & Sunday: Closed

17. Do you comply with UK data protection laws?

Yes. We comply fully with UK GDPR and all applicable data protection regulations. Your personal information is handled securely and responsibly.

18. Will these FAQs be updated?

Yes. We may update this FAQ page from time to time to reflect changes to our services, policies, or operations.

Need More Help?

If your question is not answered here, please feel free to contact us directly. We are always happy to help.

Tech-Blum – Clear Answers. Confident Shopping.